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HookDeploy

Terms of Service

Last updated: July 4, 2026

IMPORTANT — PLEASE READ CAREFULLY: These Terms of Service constitute a legally binding agreement between you and SnapStack Technologies Inc. governing your access to and use of the HookDeploy platform. By creating an account, accessing the Service, or clicking "I agree," you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Definitions

The following capitalized terms have the meanings set forth below when used in these Terms:

  • "Agreement" means these Terms of Service, together with any Order Forms, the Privacy Policy, the Acceptable Use Policy, and any other policies or documents incorporated by reference herein.
  • "API" means the HookDeploy application programming interface available at api.hookdeploy.dev, through which Customers may programmatically access Service functionality.
  • "API Key" means the unique authentication credential (prefixed hd_live_) issued to a Customer for programmatic access to the API.
  • "Customer" or "You" means the individual or legal entity that has registered for, or is accessing, the Service, and who is bound by this Agreement.
  • "Customer Data" means all data, payloads, webhook request bodies, headers, query parameters, and other information submitted to or captured by the Service by or on behalf of a Customer.
  • "Dashboard" means the web-based user interface available at app.hookdeploy.dev through which Customers manage their accounts, endpoints, and configurations.
  • "Documentation" means the technical and user documentation published by SnapStack at hookdeploy.dev/docs, as updated from time to time.
  • "Endpoint" means a unique webhook receiver URL generated by the Service (e.g., hookdeploy.dev/h/{slug}) to which third parties may send HTTP requests.
  • "Forward Destination" means a URL configured by a Customer to which the Service re-delivers captured webhook requests.
  • "Intellectual Property Rights" means all patents, copyrights, trademarks, trade secrets, moral rights, and other proprietary rights recognized under applicable law.
  • "Mobile Application" means the HookDeploy iOS and/or Android application made available through Apple's App Store or Google Play Store, which forms part of the Service.
  • "Order Form" means any written or electronic order specifying the Service tier, pricing, and other commercial terms entered into between SnapStack and Customer.
  • "Organization" means the logical workspace within the Service associated with a Customer account, under which Endpoints, members, and billing are managed.
  • "Plan" means the subscription tier selected by Customer (Free, Starter, Team, or Enterprise), each with distinct feature sets and Plan Limits as described in Section 5.
  • "Plan Limits" means the usage quotas, storage caps, member counts, retention periods, and other constraints applicable to each Plan, as specified in the Documentation and Section 5.
  • "Payload" means the body of an HTTP request captured by the Service and stored in SnapStack's object storage infrastructure.
  • "Service" means the HookDeploy webhook inspection, testing, forwarding, and replay platform, including the Dashboard, API, Mobile Application, ingestion infrastructure, and all associated software, made available by SnapStack.
  • "SnapStack" and/or "we," "us," or "our" means SnapStack Technologies Inc., a Delaware corporation. HookDeploy, HookDeploy.dev, app.HookDeploy.dev, api.HookDeploy.dev are products of SnapStack Technologies Inc.
  • "Subscription" means a paid or free arrangement under which a Customer accesses the Service pursuant to a selected Plan.
  • "Transformation Engine" means the configurable data transformation functionality within the Service that allows Customers to modify webhook payloads before forwarding.
  • "User" means any individual authorized by a Customer to access and use the Service under Customer's Organization, including administrators, developers, viewers, and finance roles.

2. Acceptance and Eligibility

2.1 Acceptance of Terms

By accessing or using the Service, you represent that you have read, understood, and agree to be bound by this Agreement and all policies incorporated herein. If you are accepting on behalf of an entity, you represent and warrant that you have authority to bind that entity, and references to "You" or "Customer" shall refer to that entity.

2.2 Age and Legal Capacity

You must be at least eighteen (18) years of age and have the legal capacity to enter into contracts in your jurisdiction. By using the Service, you represent that you meet these requirements. SnapStack reserves the right to request proof of age or authority at any time.

2.3 Business Use

The Service is intended for business and developer use. If you are using the Service as a consumer in a jurisdiction that provides additional consumer protections, certain provisions of this Agreement may not apply to you to the extent prohibited by applicable law.

2.4 Updates to Terms

SnapStack may modify this Agreement at any time. We will provide notice of material changes by: (a) posting the updated Agreement at hookdeploy.dev/terms with a revised effective date; (b) displaying a prominent notice in the Dashboard; or (c) sending an email to the address on file. Your continued use of the Service after the effective date of changes constitutes your acceptance. If you do not agree to updated Terms, you must stop using the Service and, if applicable, cancel your Subscription before the changes take effect.

3. Account Registration and Security

3.1 Account Creation

To access the Service, you must register for an account by providing accurate, complete, and current information. You agree to maintain and promptly update your account information to keep it accurate. You may not impersonate another person or entity, use a name you are not authorized to use, or provide false information.

3.2 Account Credentials

You are responsible for maintaining the confidentiality of your account credentials, including passwords and API Keys. API Keys are displayed only once upon creation and are stored in hashed form (SHA-256) by SnapStack. You are solely responsible for all activities that occur under your account, whether or not authorized. SnapStack is not liable for any loss or damage arising from unauthorized access to your account resulting from your failure to maintain credential security.

3.3 Security Obligations

You agree to:

  • (a) notify SnapStack immediately at support@hookdeploy.dev upon discovering any unauthorized access or use of your account;
  • (b) implement reasonable security controls for systems that access the Service;
  • (c) not share API Keys across individuals or systems beyond their intended scope; and
  • (d) promptly revoke any compromised API Keys through the Dashboard.

3.4 Organizations and Members

A Customer may invite additional Users to their Organization subject to Plan Limits. Each User must agree to this Agreement before accessing the Service. The Customer is responsible for ensuring that all Users within their Organization comply with this Agreement. User roles (super_admin, admin, developer, viewer, finance) carry distinct permissions as described in the Documentation. Customers remain liable for all actions taken by Users within their Organization.

3.5 Account Restrictions

You may not create multiple accounts to circumvent Plan Limits or other restrictions. SnapStack reserves the right to merge, suspend, or terminate accounts that it reasonably determines have been created in violation of this restriction.

4. License Grant and Permitted Use

4.1 License Grant

Subject to your compliance with this Agreement and payment of applicable fees, SnapStack grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service, API, Documentation, and Mobile Application solely for your internal business purposes during the Subscription term. With respect to the Mobile Application specifically, this license includes the right to download and install the Mobile Application on a device owned or controlled by you, subject to the Usage Rules set forth in Apple's App Store Terms of Service or Google Play Terms of Service, as applicable. The Mobile Application does not include any in-app purchases; all billing for paid plans is managed through the Dashboard and processed by Stripe.

4.2 Restrictions

You shall not, and shall not permit any User or third party to:

  • Copy, modify, adapt, translate, reverse engineer, decompile, disassemble, or create derivative works of the Service or any component thereof;
  • Access or use the Service in a manner that could damage, disable, overburden, or impair the Service or SnapStack's infrastructure;
  • Use the Service to send, store, or transmit infringing, defamatory, unlawful, obscene, or otherwise objectionable content;
  • Attempt to gain unauthorized access to any portion of the Service, other accounts, or SnapStack's systems;
  • Use any automated means (other than authorized API use) to access the Service, scrape data, or circumvent usage limits;
  • Resell, sublicense, lease, or otherwise make the Service available to any third party as a standalone product without SnapStack's prior written consent;
  • Remove, obscure, or alter any proprietary notices, labels, or marks within the Service;
  • Use the Service to build a product or service that competes with HookDeploy;
  • Use the Service in violation of any applicable law, regulation, or third-party rights.

4.3 API Usage

API access is subject to rate limits and Plan Limits as described in Section 5 and the Documentation. API Keys are org-scoped and must not be embedded in publicly accessible client-side code. SnapStack reserves the right to throttle or suspend API access that it reasonably determines is abusive, in excess of Plan Limits, or otherwise harmful to the Service.

4.4 Third-Party Integrations

The Service supports integrations with third-party platforms including, without limitation, Zapier, n8n, Make, and Microsoft Power Automate. Your use of such integrations is governed by the terms of the respective third-party providers. SnapStack is not responsible for the operation, availability, or security of third-party platforms. Third-party integrations are provided as a convenience and may be modified or discontinued at any time.

The Team and Enterprise Plans include private tunnel routing via Tailscale. Use of this feature requires Customer to maintain a valid Tailscale account and comply with Tailscale's terms of service. SnapStack is not responsible for the availability or security of Customer's Tailscale network or the devices connected to it. Customer is solely responsible for configuring appropriate Tailscale ACL rules to restrict access to their infrastructure.

5. Subscription Plans and Plan Limits

5.1 Available Plans

SnapStack offers the following subscription plans. Features and Plan Limits are as described in the Documentation, which may be updated from time to time with notice:

  • Free Plan: No charge. Suitable for individual developers and evaluation use. Subject to the most restrictive Plan Limits. No SLA.
  • Starter Plan: Monthly or annual billing. Designed for small teams and production use at low volume. Plan Limits include up to 15,000 requests per month, 25 endpoints, 2 users, 5 forward destinations, and 30-day payload retention. Includes custom response configuration and platform verification features.
  • Team Plan: Monthly or annual billing. Designed for growing teams with higher volume needs. Plan Limits include up to 100,000 requests per month, 50 endpoints, unlimited users, unlimited forward destinations, and 90-day payload retention. Includes one private Tailscale tunnel, response delay testing (up to 5,000ms, for testing purposes only), and all Starter features.
  • Enterprise Plan: Custom pricing and terms. Designed for large organizations with up to 1,000,000 requests per month, unlimited endpoints and members, 365-day payload retention, and private tunnel access. Contact support@hookdeploy.dev.

5.2 Plan Limit Enforcement

Plan Limits are enforced at the Service level. Requests that exceed monthly quotas will be rejected with an appropriate error response. When payload storage exceeds the storage cap, the Service may accept the request and store metadata without storing the new payload body. Customers are responsible for monitoring their usage via the Dashboard or GET /v1/usage API endpoint. SnapStack will make reasonable efforts to provide in-Dashboard notifications when usage approaches 80% of applicable limits, but does not guarantee such notice.

5.3 Plan Limit Overages

The Service does not automatically charge overage fees. Upon reaching applicable Plan Limits, the Service will reject new requests until the billing cycle resets or the Customer upgrades to a higher Plan. SnapStack reserves the right to introduce overage billing with at least thirty (30) days' prior notice to existing Customers.

5.4 Data Retention

Captured webhook payloads are retained for the period specified in the applicable Plan (7 days for Free, 30 days for Starter, 90 days for Team, 365 days for Enterprise). Upon expiration, payloads are automatically and permanently deleted from SnapStack's object storage. SnapStack does not maintain backups of expired Customer Data. Customers are solely responsible for exporting or archiving Customer Data within the applicable retention period.

5.5 Plan Changes

Upgrades take effect immediately with prorated billing. Downgrades are processed at the end of the current billing period, during which the Customer retains access to the features of the higher Plan. Plan changes are processed through the billing management interface and are subject to the billing terms in Section 6.

6. Billing and Payment

6.1 Fees

Customers on paid Plans agree to pay the fees specified in the applicable Plan pricing or Order Form. All fees are in United States Dollars (USD) unless otherwise stated. SnapStack reserves the right to change pricing upon at least thirty (30) days' prior written notice. Continued use of the Service after a price change takes effect constitutes acceptance of the new pricing.

6.2 Billing Cycle

Subscription fees are billed in advance on a monthly or annual basis, as selected by the Customer. The billing cycle begins on the date of initial subscription activation. Annual subscriptions are billed in full at the start of each annual period.

6.3 Payment Processing

All payments are processed through Stripe. By providing payment information, you authorize SnapStack to charge the applicable fees to your designated payment method on each billing cycle. You represent that you are authorized to use the payment method provided. SnapStack does not store raw payment card data; all payment information is handled directly by Stripe pursuant to Stripe's privacy and security policies.

6.4 Failed Payments

If a payment fails, SnapStack will notify you by email and may attempt to recharge your payment method. If payment is not received within seven (7) days of the due date, SnapStack reserves the right to downgrade your account to the Free Plan or suspend access to the Service. SnapStack is not liable for any data loss, service disruption, or other consequences resulting from account downgrade or suspension due to non-payment.

6.5 Taxes

Fees do not include any applicable taxes, levies, duties, or similar governmental assessments, including sales, use, value-added, goods and services, and withholding taxes (collectively, "Taxes"). You are responsible for paying all applicable Taxes associated with your purchases. If SnapStack is required to collect or remit Taxes, they will be added to the invoice. If you are exempt from Taxes, you must provide SnapStack with a valid tax exemption certificate.

6.6 Refunds

Subscription fees are non-refundable except as required by applicable law. If you cancel your Subscription, you will continue to have access to the Service through the end of the current paid billing period, after which access will be downgraded to the Free Plan or terminated, as applicable. SnapStack may, at its sole discretion, issue credits or refunds in exceptional circumstances.

6.7 Disputes

If you dispute any charges, you must notify SnapStack at support@hookdeploy.dev within thirty (30) days of the billing date. Failure to dispute within this period constitutes your acceptance of the charge. SnapStack will investigate disputed charges in good faith and respond within fifteen (15) business days.

7. Customer Data

7.1 Ownership

As between SnapStack and Customer, Customer retains all right, title, and interest in and to Customer Data. SnapStack does not claim any ownership rights in Customer Data.

7.2 License to Customer Data

Customer grants SnapStack a limited, non-exclusive, worldwide license to host, store, process, transmit, and display Customer Data solely as necessary to: (a) provide and operate the Service; (b) respond to Customer support requests; (c) comply with legal obligations; and (d) enforce this Agreement. SnapStack will not use Customer Data for any other purpose without Customer's prior written consent.

7.3 Customer Data Responsibilities

Customer is solely responsible for:

  • (a) the accuracy, legality, and appropriateness of all Customer Data submitted to the Service;
  • (b) obtaining all necessary rights, consents, and licenses to submit Customer Data to the Service;
  • (c) ensuring that Customer Data does not violate any applicable law, third-party rights, or this Agreement; and
  • (d) configuring appropriate access controls within the Organization.

7.4 Sensitive Data

Customer acknowledges that the Service is not designed or certified for the storage or processing of: (a) protected health information subject to HIPAA; (b) cardholder data subject to PCI DSS beyond incidental transit; (c) personal data of children under 13 (or applicable age under local law); (d) government-issued identification numbers; (e) financial account credentials or private keys; or (f) other categories of sensitive personal data that require heightened protection under applicable law. Customer should not send such data to the Service and, if such data is inadvertently captured, must notify SnapStack promptly and cooperate with deletion efforts.

7.5 Security

SnapStack implements commercially reasonable administrative, technical, and physical security measures designed to protect Customer Data against unauthorized access, disclosure, alteration, and destruction. Payloads are stored in Cloudflare R2 object storage. While SnapStack takes security seriously, no security measures are perfect, and SnapStack does not guarantee that Customer Data will never be subject to unauthorized access.

7.6 Data Deletion

Upon termination of a Customer's Subscription, SnapStack will retain Customer Data for a period of thirty (30) days to enable data export, after which Customer Data will be deleted from production systems. Residual copies in backup systems will be deleted in the ordinary course of SnapStack's backup retention cycle. Customers may request earlier deletion by contacting support@hookdeploy.dev.

8. Privacy

SnapStack's collection and use of personal data in connection with the Service is governed by the SnapStack Privacy Policy, available at hookdeploy.dev/privacy, which is incorporated into this Agreement by reference. By using the Service, you acknowledge and agree to the data practices described in the Privacy Policy. SnapStack may update the Privacy Policy from time to time in accordance with its terms.

To the extent that Customer submits personal data of third parties (including webhook senders) to the Service, Customer acts as the data controller for such personal data, and SnapStack acts as a data processor on Customer's behalf. SnapStack processes such personal data only on Customer's documented instructions as set forth in this Agreement.

9. Intellectual Property

9.1 SnapStack Ownership

SnapStack and its licensors retain all right, title, and interest in and to the Service, including all software, infrastructure, designs, documentation, APIs, trademarks, trade names, logos, and all Intellectual Property Rights therein. The Service is protected by copyright, trademark, patent, trade secret, and other applicable laws. Nothing in this Agreement transfers any ownership rights to Customer.

9.2 Feedback

If Customer or any User provides SnapStack with any feedback, suggestions, ideas, feature requests, or other input relating to the Service ("Feedback"), Customer hereby grants SnapStack a perpetual, irrevocable, worldwide, royalty-free, fully paid-up license to use, reproduce, modify, create derivative works from, distribute, and commercialize such Feedback without restriction and without any obligation to Customer. Customer waives any moral rights in such Feedback to the extent permitted by applicable law.

9.3 Trademarks

The HookDeploy name, logo, and related marks are trademarks of SnapStack Technologies Inc. You may not use any SnapStack trademarks without prior written permission, except as necessary to describe your use of the Service (e.g., "interfaced with HookDeploy"). Any goodwill arising from your use of SnapStack's trademarks shall inure to SnapStack's benefit.

10. Confidentiality

10.1 Confidential Information

"Confidential Information" means non-public information disclosed by either party to the other that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and circumstances of disclosure. Customer's Confidential Information includes Customer Data. SnapStack's Confidential Information includes the Service's non-public technical architecture, security configurations, and pricing terms.

10.2 Obligations

Each party agrees to:

  • (a) hold the other party's Confidential Information in confidence using at least the same degree of care used for its own confidential information (but not less than reasonable care);
  • (b) use Confidential Information only as necessary to exercise rights or perform obligations under this Agreement; and
  • (c) not disclose Confidential Information to third parties without prior written consent.

10.3 Exceptions

Confidentiality obligations do not apply to information that: (a) is or becomes publicly available without breach of this Agreement; (b) was rightfully known to the receiving party prior to disclosure; (c) is rightfully received from a third party without restriction; or (d) is independently developed by the receiving party without use of the Confidential Information. Either party may disclose Confidential Information as required by law or court order, provided that it gives the other party reasonable prior notice (to the extent legally permitted) and cooperates with efforts to obtain a protective order.

11. Acceptable Use Policy

11.1 Prohibited Content and Activities

You agree not to use the Service to transmit, store, process, or facilitate any content or activity that:

  • Violates any applicable federal, state, local, or international law or regulation;
  • Infringes any intellectual property rights, privacy rights, or other rights of any third party;
  • Is defamatory, obscene, pornographic, harassing, threatening, or otherwise objectionable;
  • Transmits malware, ransomware, viruses, Trojans, or other malicious code;
  • Attempts to gain unauthorized access to systems, networks, or accounts (including SnapStack's own infrastructure);
  • Facilitates spam, phishing, or other deceptive practices;
  • Circumvents any technical measures designed to enforce Plan Limits, access controls, or usage restrictions;
  • Disrupts, degrades, or impairs the availability or performance of the Service or third-party services;
  • Involves the unlawful collection or processing of personal data;
  • Involves high-risk activities where failure could cause death, serious personal injury, or severe property or environmental damage.

11.2 Enforcement

SnapStack reserves the right, but has no obligation, to monitor the Service for compliance with this Acceptable Use Policy. SnapStack may, without liability, remove or disable access to any content or account that violates this Policy, with or without notice to Customer. Repeated or severe violations may result in permanent account termination.

12. Service Availability and Support

12.1 Service Availability

SnapStack will use commercially reasonable efforts to make the Service available. The Service is built on Cloudflare's global infrastructure. SnapStack does not guarantee any specific uptime level for Free Plan Customers. For paid Plans, SnapStack's target is 99.5% monthly uptime, excluding scheduled maintenance and circumstances beyond SnapStack's reasonable control. In the event of Service unavailability, your sole remedy is set forth in Section 12.3.

12.2 Scheduled Maintenance

SnapStack may perform scheduled maintenance that temporarily affects Service availability. Where practicable, SnapStack will provide advance notice of scheduled maintenance via the Dashboard or email. SnapStack will endeavor to schedule maintenance during off-peak hours.

12.3 Support

SnapStack provides support via email at support@hookdeploy.dev. Free Plan Customers receive best-effort community support. Paid Plan Customers receive email support with target response times described in the Documentation. Enterprise Customers may receive dedicated support as specified in their Order Form. SnapStack does not guarantee specific response times for any Plan absent a written SLA.

12.4 Service Modifications

SnapStack reserves the right to modify, enhance, or discontinue any feature of the Service at any time. For paid Plans, SnapStack will provide at least thirty (30) days' advance notice before discontinuing any material feature that Customer is actively using. In the event of a material feature discontinuation affecting paid Customers, Customer's sole remedy is to terminate the Subscription and receive a pro-rated refund of prepaid fees for the unused portion of the then-current billing period.

13. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SNAPSTACK EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO: (A) IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT; (B) WARRANTIES THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; (C) WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH THE SERVICE; AND (D) WARRANTIES THAT CUSTOMER DATA WILL NOT BE LOST, CORRUPTED, OR DELETED. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY SNAPSTACK OR ITS REPRESENTATIVES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THIS AGREEMENT.

14. Limitation of Liability

14.1 Exclusion of Consequential Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SNAPSTACK, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, USE, DATA, BUSINESS, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICE, EVEN IF SNAPSTACK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

14.2 Aggregate Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SNAPSTACK'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICE, REGARDLESS OF THE FORM OF ACTION OR THEORY OF LIABILITY, SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY CUSTOMER TO SNAPSTACK IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).

14.3 Essential Basis

The parties acknowledge that the limitations of liability in this Section 14 reflect a reasonable allocation of risk and are an essential basis of the bargain between the parties. SnapStack would not enter into this Agreement or make the Service available without these limitations.

14.4 Exceptions

Nothing in this Agreement limits or excludes liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) any liability that cannot be limited or excluded by applicable law. Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for consequential damages, so certain exclusions above may not apply to you.

15. Indemnification

15.1 Customer Indemnification

Customer agrees to defend, indemnify, and hold harmless SnapStack and its officers, directors, employees, agents, licensors, and successors from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) Customer's or any User's use of the Service in violation of this Agreement; (b) Customer Data, including any claim that Customer Data infringes or misappropriates any third-party right; (c) Customer's breach of any representation, warranty, or obligation under this Agreement; or (d) Customer's negligence or willful misconduct.

15.2 SnapStack Indemnification

SnapStack agrees to defend, indemnify, and hold harmless Customer from and against any third-party claim that the Service, as provided by SnapStack and used in accordance with this Agreement, infringes or misappropriates any U.S. patent, copyright, trademark, or trade secret of a third party, provided that Customer: (a) promptly notifies SnapStack in writing of the claim; (b) grants SnapStack sole control of the defense and settlement; and (c) provides reasonable cooperation. SnapStack's obligations under this section do not apply to the extent a claim arises from: (i) Customer's modification of the Service; (ii) Customer Data; (iii) combination of the Service with products not provided by SnapStack; or (iv) Customer's breach of this Agreement.

15.3 Mitigation

If the Service becomes, or SnapStack reasonably believes will become, the subject of an infringement claim, SnapStack may, at its option and expense: (a) procure the right for Customer to continue using the Service; (b) modify the Service so it is no longer infringing; or (c) terminate the affected portion of the Service and refund prepaid fees for the unused portion of the term.

16. Term and Termination

16.1 Term

This Agreement begins on the date you first accept it or access the Service and continues until terminated in accordance with this Section. Paid Subscriptions renew automatically at the end of each billing period unless cancelled.

16.2 Termination by Customer

Customer may terminate this Agreement at any time by cancelling the Subscription through the Dashboard (Billing settings) or by emailing support@hookdeploy.dev. Cancellation takes effect at the end of the then-current billing period. Fees paid for the current billing period are non-refundable except as set forth in Section 6.6.

16.3 Termination by SnapStack

SnapStack may terminate this Agreement or suspend Customer's access to the Service: (a) immediately upon written notice if Customer materially breaches this Agreement and fails to cure such breach within ten (10) days of receiving written notice of the breach; (b) immediately if Customer engages in conduct that SnapStack reasonably determines poses a security risk or legal liability; (c) upon thirty (30) days' written notice for any reason; or (d) immediately if required by applicable law.

16.4 Effect of Termination

Upon termination:

  • (a) all licenses granted under this Agreement immediately terminate;
  • (b) Customer must cease all use of the Service;
  • (c) outstanding fees become immediately due and payable;
  • (d) SnapStack will retain Customer Data for thirty (30) days to enable export, after which Customer Data will be deleted;
  • (e) Sections 1, 7.1, 9, 10, 13, 14, 15, 16.4, 17, 18, and 19 shall survive termination.

17. Governing Law and Dispute Resolution

17.1 Governing Law

This Agreement and any dispute arising out of or relating to it shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles, except to the extent preempted by applicable federal law.

17.2 Informal Resolution

Before initiating any formal dispute, the parties agree to attempt to resolve the dispute informally. Either party may initiate informal dispute resolution by sending written notice describing the dispute to the other party. The parties shall negotiate in good faith for a period of thirty (30) days following such notice. This period may be extended by mutual agreement.

17.3 Binding Arbitration

If informal resolution fails, any dispute, claim, or controversy arising out of or relating to this Agreement or the Service (other than claims for injunctive or other equitable relief) shall be settled by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. The arbitration shall be conducted by a single arbitrator, in English, and judgment on the arbitration award may be entered in any court of competent jurisdiction. The arbitration shall take place in Wilmington, Delaware, or, by mutual agreement, remotely.

17.4 Class Action Waiver

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EACH PARTY WAIVES ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION. ALL DISPUTES MUST BE BROUGHT IN AN INDIVIDUAL CAPACITY, AND NOT AS A CLASS OR REPRESENTATIVE ACTION.

17.5 Injunctive Relief

Notwithstanding the foregoing, either party may seek temporary injunctive or other equitable relief in any court of competent jurisdiction to protect its Intellectual Property Rights or Confidential Information pending the completion of arbitration.

17.6 Jurisdiction

For any disputes not subject to arbitration, the parties submit to the exclusive jurisdiction of the state and federal courts located in New Castle County, Delaware.

18. General Provisions

18.1 Entire Agreement

This Agreement, together with any Order Forms and incorporated policies, constitutes the entire agreement between the parties with respect to its subject matter and supersedes all prior and contemporaneous agreements, representations, warranties, and understandings, whether written or oral.

18.2 Order of Precedence

In the event of any conflict between the terms of an Order Form and these Terms of Service, the Order Form shall control solely with respect to the specific commercial terms addressed therein. In all other respects, these Terms of Service control.

18.3 Severability

If any provision of this Agreement is found by a court or arbitrator to be invalid, illegal, or unenforceable, it shall be enforced to the maximum extent permissible and the remaining provisions shall continue in full force and effect.

18.4 Waiver

No failure or delay by either party in exercising any right, power, or remedy under this Agreement shall operate as a waiver thereof. A waiver of any provision must be in writing and signed by an authorized representative of the waiving party.

18.5 Assignment

Customer may not assign or transfer this Agreement, or any rights or obligations hereunder, without SnapStack's prior written consent, which shall not be unreasonably withheld. SnapStack may assign this Agreement, in whole or in part, including in connection with a merger, acquisition, or sale of assets, with notice to Customer. Any attempted assignment in violation of this Section shall be void.

18.6 Force Majeure

Neither party shall be liable for any delay or failure to perform its obligations under this Agreement to the extent such delay or failure is caused by circumstances beyond that party's reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, government actions, pandemic, labor disputes, internet outages, or failures of third-party infrastructure providers. The affected party shall provide prompt notice and use commercially reasonable efforts to resume performance.

18.7 No Third-Party Beneficiaries

Except as expressly set forth in Section 19.6 with respect to Apple Inc., this Agreement is for the sole benefit of the parties and their respective permitted successors and assigns. Nothing in this Agreement shall create any rights in any other third party.

18.8 Notices

Notices to SnapStack must be sent to support@hookdeploy.dev or, for legal notices, to SnapStack Technologies Inc., Attn: Legal, and delivered via certified mail or nationally recognized overnight courier to SnapStack's registered address on file with the Delaware Secretary of State. Notices to Customer may be sent to the email address on file for the Customer's account. Notices are deemed given upon: (a) receipt if delivered personally; (b) one (1) business day after being sent by overnight courier; (c) three (3) business days after being sent by certified mail; or (d) immediately upon email if no bounce notification is received.

18.9 Relationship of the Parties

The parties are independent contractors. Nothing in this Agreement shall be construed to create a partnership, joint venture, agency, employment, or franchise relationship between the parties.

18.10 Export Compliance

Customer agrees to comply with all applicable export and import laws and regulations. Customer represents that it is not named on any U.S. government denied-party list and is not located in, under the control of, or a national or resident of any country subject to U.S. embargo or trade sanctions.

18.11 Government Customers

If Customer is a U.S. government entity or agency, the Service qualifies as "commercial computer software" and "commercial computer software documentation" as those terms are used in FAR 12.212 and DFARS 227.7202-1. Use, reproduction, release, modification, or disclosure of the Service is governed solely by the terms of this Agreement.

18.12 Counterparts and Electronic Execution

This Agreement may be executed electronically, and electronic acceptances (including clicking "I agree") shall be considered valid and binding to the same extent as a written signature.

19. Mobile Application — Apple App Store

19.1 Parties to this Agreement

This Agreement is between you and SnapStack Technologies Inc. only, and not with Apple Inc. ("Apple"). Apple is not a party to this Agreement and is not responsible for the Mobile Application or its content. SnapStack, not Apple, is solely responsible for the Mobile Application and its content.

19.2 Scope of License

The license granted to you for the Mobile Application is a limited, non-transferable license to use the Mobile Application on any Apple-branded product that you own or control and as permitted by the Usage Rules set forth in the App Store Terms of Service, except that the Mobile Application may be accessed and used by other accounts associated with you via Family Sharing or volume purchasing.

19.3 Maintenance and Support

SnapStack, not Apple, is solely responsible for providing maintenance and support services with respect to the Mobile Application, as specified in this Agreement. Apple has no obligation whatsoever to furnish any maintenance or support services with respect to the Mobile Application.

19.4 Warranty

In the event of any failure of the Mobile Application to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price, if any, for the Mobile Application to you. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the Mobile Application, and any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty will be SnapStack's sole responsibility.

19.5 Product Liability and Legal Compliance

SnapStack, not Apple, is responsible for addressing any claims by you or any third party relating to the Mobile Application or your possession and/or use of the Mobile Application, including: (a) product liability claims; (b) any claim that the Mobile Application fails to conform to any applicable legal or regulatory requirement; and (c) claims arising under consumer protection, privacy, or similar legislation.

19.6 Intellectual Property

In the event of any third-party claim that the Mobile Application or your possession and use of the Mobile Application infringes that third party's intellectual property rights, SnapStack, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of any such intellectual property infringement claim.

19.7 Third-Party Beneficiary

Apple and Apple's subsidiaries are third-party beneficiaries of this Agreement. Upon your acceptance of the terms and conditions of this Agreement, Apple will have the right (and will be deemed to have accepted the right) to enforce this Agreement against you as a third-party beneficiary thereof.

20. Contact Information

For questions, notices, or support regarding these Terms of Service or the Service generally, please contact SnapStack Technologies Inc. at:

SnapStack Technologies Inc.
A Delaware Corporation
Website: hookdeploy.dev
Support: support@hookdeploy.dev

BY USING THE HOOKDEPLOY SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEIR TERMS AND CONDITIONS. IF YOU ARE ACCEPTING ON BEHALF OF AN ORGANIZATION, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND THAT ORGANIZATION TO THESE TERMS.